Thursday, 31 May 2012

NFU - Ombudsman's decision

As some of you know, a few owners have had problems with their equine insurance with NFU, with some claims for rehabilitation here being refused or delayed.

Many policies include cover for "alternative therapies" and in most cases, provided your vet supports a horse coming here (and we can't take them without vet consent anyway!) then part of the costs of rehabilitation can be reclaimed.
However, there has been a long-running complaint in with the Insurance Ombudsman against NFU which was brought by Rose's owner, Catherine. Rose was here in 2010 and its taken nearly 2 years to get the final decision but at last its here - and its very good news!

The Ombudsman has upheld Catherine's complaint and decided that Rose's rehabilitation here should have been covered by the terms of her policy :-)

If any of you rehab owners need the key paragraph of the Ombudsman's decision, its on the Rockley Rehabs forum or you can email me for more info.

I'd like to say a massive thank you to Catherine, who has slogged on with this claim for the best part of 2 years, who has refused to give up and who has really blazed a trail for all the other owners who have sent, or want to send, their horses here.


dreams579 said...

thats fantastic news! Hopefully this will pave the way for other owners now too :) :) :)

Sarah Wilson said...

Brilliant news & well done Catherine for not rolling over to NFU!

Also, great to see Nic's expertise and the success she has achieved being recognised :)

cptrayes said...

Well doen Catherine!!!