It seemed only polite to send him an update now that Nico is back home but I didn't really expect a response so I was delighted to receive an email from him, not only giving me some helpful advice on how to make the hoof photos more useful for vets in future but also showing real interest in how Nico was doing.
[Since a number of owners have had dealings with a less helpful - and in fact downright unprofessional - insurance company, I will probably devote a future blog to a who's who of the best and worst insurers...]
My second good vet of the day belongs to Cristina and Frankie, who is a Rockley "old boy" who was here 2 years ago. He has done well since going home but recently went lame.
Cristina duly called out her vet for a full lameness work-up and we were both worried that he would focus on the feet, which historically were the main source of Frankie's problems; its good to be able to report that we were completely wrong. Unfortunately, Frankie has a suspensory injury - nothing to do with his feet - but of course that isn't much consolation to him or Cristina, so lots of good vibes for them both, please - you guys are so good at that :-)
2 comments:
I was chatting via email with the lady i've been dealing with at shearwater, and apparently mr eminent vet has been very interested and they have been forwarding all the various documents i've emailed to him. My contact at shearwater has been amazed looking at all the photos and says she would definitely consider it for her horses now, and she also thinks mr eminent vet would definitely recommend it for other horses too.
Given how awkward shearwater had been regarding the rest of the claim, i was really surprised they decided to cover the cost of Rockley without a real battle. they are definitely in the good list for now!
Brilliant news - they are definitely going on the good list :-)
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